Before beginning a wired broadband test ensure:
1. Your computer is plugged into the broadband line to be tested. The tester will not be accurate using wi-fi on iPads/Tablets, smartphones or other mobile devices.
2. Your computer is directly connected to your modem/router via an Ethernet Connection (i.e. not via a wireless or powerline adapters).
3. Any wireless adapter in your computer is switched off.
4. Close any programs that may be running on your computer. This includes any background programs such as anti-virus software, corporate VPNs, peer2peer clients etc. (Please ensure you re-enable any anti-virus software after you have finished testing).
5. Ensure no other people or devices (e.g. broadband-connected TV set-top boxes) are using the broadband line to be tested.
Before beginning a wi-fi broadband test ensure:
1. Close any programs or apps that may be running on your device. This includes any background programs such as anti-virus software, weather apps, etc.
2. Ensure no other people or devices (e.g. broadband-connected TV set-top boxes) are using the wi-fi connection during testing.
3. Try to stay relatively close to your router, preferably within line of site, and avoid running equipment that can cause interference such as microwave ovens or unshielded flashing lights.
Before beginning a mobile network test ensure:
1. Close any apps that may be running on your device. This includes any background programs such as anti-virus software, weather apps, etc.
2. Ensure you have a steady 5G, 4G or 3G connection before commencing the test.
3. Make sure that the wi-fi on your device is turned off.
4. Run the Network Speed Test at different times of the day, as the speed can vary depending upon atmospheric conditions and number of users sharing base station.